The four behaviours of compassion are described below in the form of a compass, helping to navigate how we interact and engage with colleagues and those who use our services, whilst aligning with Health and Social Care values and beliefs:
ATTENDING
to those we lead means being present with them. It requires that we ‘listen with fascination’ to those we lead.
HELPING
to ensure there’s a good path for those we lead to achieve their goals by removing the obstacles or providing the resources and support to help them deliver high quality care.
UNDERSTANDING
is dependent on listening deeply. It requires that we take the time to listen in order to understand the challenges that those we lead face in their work.
