Points for recording and monitoring of individual concerns
Data Point 1:
Establish
- The type of concern
- The correct process
- Collect employee characteristic
Data Point 2:
Monitor Response
- Monitor progress monthly
- Update person raising concerns fortnightly
Data Point 3:
Closing
- Triangulate learning
- Communicate outcome
- Evaluate the outcome with the person raising concerns
Data Point 1: Establish
(Note this data should be aggregated, and reported to the Board Committee with responsibility for Speaking Up Safely at least annually)
- Type of concern: Patient safety, Bullying/harassment, Incivility, Fraud, Management Concerns, System and Process, Discrimination/Inequality, Behaviour/Relationship, Worker Safety, Other. N.B. The ‘usual’ approach is for any ‘guardians’ to assign the ‘type’ of concern, in conjunction with the Workforce and OD team.
- Establish whether other existing processes are more appropriate: Respect and Resolution; Fraud; Incident Reporting.
- Establish Employee characteristics: staff/temporary staff/student; staff group; department and directorate; protected characteristics; N.B. organisations and guardians have identified this as a potential point of tension with anonymity.
- Is the concern raised anonymously?
- Establish the lead/s for responding to the concern.
Data Point 2: Monitor Response
- Monthly progress check with lead for response and the Workforce and OD Team.
- Feedback fortnightly to the person speaking up
Data Point 3: Closing
- Triangulate with other concerns
- Indicate case as closed
- Identify and agree the outcome with the Workforce and OD Team
- Identify the learning and/or improvement resulting from the concern
- Evaluate the experience of the person speaking up and the person responding
