Retention - Supporting International Colleagues

Supporting
International Colleagues

Improving Retention Together

Why does supporting international colleagues matter?

International colleagues bring immense value to the NHS by filling critical workforce gaps and introducing diverse perspectives, skills, and expertise that enhance patient care and foster innovation. Their contributions are invaluable, and supporting them through their transition is essential to ensure they feel welcomed and integrated into the team.

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For Managers and Leaders

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For Team Members

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Resources

As a manager or leader you have a significant role to play to ensure your colleagues feel supported and integrated.

  • Ensure access to pastoral support networks.
  • Make sure your colleague receives organisational induction.
  • Develop a local induction that meets the needs of the individual.
  • Check in with them regularly to make sure their induction is going well, ask them for feedback, chat through any worries, concerns or additional needs.
  • Demonstrate compassionate leadership, take time to listen to the individual, understand the cultural differences faced, emphasise with and help them overcome challenges faced.
  • Consider the language that you are using, try and avoid colloquialisms.
  • Show them around the department, introduce them to colleagues, explain routines and facilities.
  • Offer support such as a ‘buddy’, mentor, preceptor or supervisor.
  • Set meaningful personalised objectives and development plans.
  • Support the individual with any training and assessment needs e.g. OSCE.
  • Promote health and wellbeing resources and flexible working opportunities.
  • Offer advice and support

As a team member you have a big part to play in welcoming and supporting international colleagues. How you welcome colleagues doesn’t have to be complex its often the simple things that make a difference:

  • Welcome your colleague and introduce yourself, a smile and a hello can go a long way.
  • Show them around the department, let them know where to store their belongings and where key facilities are located.
  • Offer to be a buddy, mentor, preceptor, supervisor or coach.
  • Be compassionate, empathetic, patient and understanding, keep thinking how challenging it must be.
  • Consider the language that you are using, try and avoid colloquialisms.
  • Take time to chat with your colleague to understand the differences in cultures and role that they are experiencing.
  • Check in with them, do they need any help or support?
  • Offer advice and support.